Q: How soon will I receive my product?
A: All products going to the United States are shipped via UPS. Depending on the destination, it should arrive within 2 to 7 business days. A shipping calculator on the order page will allow each U.S. customer to know what the shipping costs will be for their order before it is placed.
Q: Do you ship International orders?
A: International orders are shipped via Express Mail which includes insurance and tracking. International customers will need to email The GameSupply for a shipping cost quote.
Q: What is the warranty of your electronic products?
A: The warranty period is 30 days on all electronics.
Q: What if my product has been damaged when I receive it?
A:The GameSupply wants to ensure your complete satisfaction, so please refer to our shipping/return policy page for information. If you have any further questions, please contact us via phone or email.
Q: Can I return an item?
A: Yes you can however please be advised there is a 10% restocking fee and you will be required to pay the shipping costs and ship in a proper shipping container so it is not damaged, upon arrival when it has been inspected for damage a refund will be issued.
Q: Is my purchase information secure on your site?
A: Yes! The encryption system that we use will ensure that ALL your information will be safe, and The GameSupply will not use your information for any other purpose.
Q: Is there sales tax on my order?
A: Only customers within the State of South Dakota will need to add 4%.
Q: How can I contact customer service?
A: Please contact us via phone or email.